We understand that plans can change, so we've designed a fair and flexible cancellation policy:

• Unlimited Free Cancellations: You or Physiotherapist may cancel any session more than 12 hours before its scheduled time without any restrictions or penalties.
• Cancellations Within 1 to 12 Hours: You are allowed 2 free cancellation per 10 sessions, for sessions canceled between 1 hour and 12 hours before the scheduled start time. After the given free cancellations, any additional cancellations during this window will count as a session used, if cancelled by Physiotherapist more than twice in this time frame, one additional session will be given to you for each cancellation.
• Cancellations Within 1 Hour: If you cancel a session within 1 hour of its start time, the session will automatically be counted. If Physiotherapist cancels in this window one additional session will be given to you for each cancellation.
• Emergency Situations: We understand that emergencies can happen. If you face an urgent situation, please reach out to us, and we will review your case to make appropriate adjustments where necessary.